Enabling Users to Make Calls even if Teams is Unavailable

A fallback feature enables users to make calls even if Teams is unavailable. If Teams is unavailable, the device will still have connectivity to the internet via the SBC using a SIP-based application.

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To enable it, admin must:

1.

Set parameter ‘system/ace/shortcut_enabled’ to 1 (default = 0); an AC soft button is then displayed in the lower right corner of the phone screen (if Teams is unavailable) as shown here:

2.

Set parameter ‘system/ace/minilauncher_enabled’ to 1 (default = 0) to enable the app to be launched if Teams is available.

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To register a SIP account (sign in), admin must:

1.

Set the following parameters:

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personal_settings/sip/server =wss://<SBC URL>

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personal_settings/sip/port ="SBC server port”, e.g., 443

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personal_settings/sip/domain =<domain name>

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personal_settings/sip/username="account name"

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personal_settings/sip/password="account password"

2.

View ‘Connected’ if the account status is registered. View ‘Not Connected’ if the account status is not registered.

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To enter the app, the user must:

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Press the AC button to switch to the app. To switch back to Teams, press the Teams button as shown in the figure below the next.

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To add (up to) 41 speed dial keys, admin must:

1.

Use the following parameters:

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personal_settings/functional_key/[0-40]/speed_dial_number= "the destination"

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personal_settings/functional_key/[0-40]/type = DEFAULT (button retains its Teams color) -or- EMERGENCY (button is colored red)

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personal_settings/functional_key/[0-40]/display_name= "destination display name"

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To make a call, the user must:

1.

Press the speed dial; the calling screen shows the callee’s name. To end the call, press the ‘End’ button.

2.

View the phone’s calling screen:

3.

View the phone’s incoming call screen:

4.

[Optionally] During the call, the user can adjust the volume, mute, unmute, DTMF, switch audio source, etc.